Support

We read every message, and answer within two working days. Write to support@coparentally.com from the Mail app, or tap Send feedback in the app's Settings, which fills in your iPhone and app version for you. We never ask for your record, your backups or your password.

Getting started

• Setting up. Open the app, tap Set up my schedule, and follow the five steps: names, children, the rotation, the handover time and your holidays. Everything can be changed later in Settings.
• Inviting the other parent. Settings › Sync › Invite. The invitation goes through the share sheet, by Messages or Mail, to the people you pick. They need an iPhone signed in to iCloud. When they open it, they see your schedule and join in one tap.
• iCloud is off. Sync and backups to iCloud need iCloud turned on for Coparent Ally: iPhone Settings › your name › iCloud › Saved to iCloud › Show All.

Common questions

Does the other parent have to join? No. On your own you keep the schedule, costs, journal and your own signed record. When they join, your two records stay in step.

A change I proposed isn't showing on the calendar. A change counts once the other parent accepts it. Until then it shows as waiting on Today.

I got a new iPhone, or deleted the app. Open the app and choose Restore my record. If you started fresh by mistake, Settings › Backups › Restore from iCloud lists every earlier record.

Why can't I edit or delete a message? Messages are part of the record, so nobody can change them afterwards, including you. You can send a correction, which shows beside the original.

Can someone check the record I send them? Yes, free, at coparentally.com/verify. The check runs in their own browser.

How do I cancel Pro? In iPhone Settings › your name › Subscriptions. Pro stays on until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

Is there an Android version? Not yet.

For lawyers, mediators and parenting coordinators

Every pack a parent sends you includes the signed record and the steps to check it, which you can follow at coparentally.com/verify or with your own tools. If you would like codes for three months of Pro to pass on to the families you work with, write to support@coparentally.com with your name and practice.

Privacy and security

There is no Coparent Ally account and no server of ours, so we hold nothing about you. Report a security problem to support@coparentally.com. Read the privacy policy and the terms.